Terms & Conditions

Any changes made to the Service provided or to be provided must be agreed by us prior to the Service Time in writing. Otherwise penalty rates and fees pay occur. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first make contact by email. We may agree to provide the additional services in its absolute discretion for additional charges.




Customer representations and warranties

The Customer represents and warrants that:
a. They will provide a safe working environment at the Site for the Cleaner to perform the Service;
b. The Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;
c. The client will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service;
d. All cleaning equipment and materials if provided by the Customer is at their sole discretion. These products and equipment must not be tampered with and considered in full working order and accompanied with the appropriate MSDS forms and applicable licenses if warranted.
e. The customer will advise prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises;
f. The customer is authorised to use the Premises and obtain the provision of Service;

Health and safety risks

  • The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises.
  • The Cleaner may, either before or during the provision of the Service not use or cease using any materials or cleaning equipment if the Cleaner thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety.
  • The Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Cleaner, a risk to health and safety.

Job quotations

Any quote or estimate is only an estimate based on the property being left in a state of reasonable cleanliness and may change once the cleaners sight the property. It may also change if the property is deemed to be larger than an average property based on and not limited to the number of bedrooms, lounge rooms, bathrooms, or additional rooms.

Bookings

  • The Customer may make a booking either by email or by phone.
  • At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises;
  • The phone estimate has been provided in good faith and is subject to change on site inspection based on any variations.
  • The Customer agrees to provide us with their valid credit card details at the time of booking, and authorises us to debit any card with an amount equal to the service fees that may apply under this Agreement. Note bank surcharges may apply on card payments.
  • The Customer agrees that if they are not able to attend the site and leave someone else to sign paperwork that they are an authorised representative and that final balance can be charged to the Customer’s card that made the booking.
  • Should the Customer use another individuals card at time of booking they acknowledge by doing so that they are an authorised representative and have permission to use the card.
  • Bulls Eye Cleaning reserves the right to refuse a booking without reason. The customer agrees that unless Bulls Eye Cleaning has deemed a job complete our re-clean guarantee is thereby null and void. In the instance a customer books only the minimum time period i.e. 3hours for an end of lease clean and more time/services are required, we will not guarantee our work as we have not completed and signed off on its completion.

Payment terms

  • The Customer agrees to pay the price quoted and any other charges applicable to Bulls Eye Cleaning in full prior to the clean or at the time of service, unless otherwise agreed in writing with Bulls Eye Cleaning.
  • If a payment has not been made by the Service Time, Bulls Eye Cleaning will use reasonable endeavours to contact the Customer for payment. In the event that Bulls Eye Cleaning cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in clause 16.
  • Payments may be made via credit card or bank transfer. Note that bank transfers are only applicable if processed 3 working days prior to booking and credit cards can incur a booking fee
  • Cancellations of bookings must be done 3 working days in advance of date of clean to avoid cancellation charges.

Late payment fee

  • Where we have agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 7 days of the work completion date.
  • The Customer agrees that if we have not received payment in full for the Service within one calendar month of the original invoice date then a late payment fee of $150 applies for the first month. Interest will be charged on the fixed rate of 10% per annum on each day that any amount remains outstanding thereafter.
  • In addition to the amounts set out above, the Customer agrees to indemnify us for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by us in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.
  • We reserves the right to report any non-payment to either a collection agency and/or is not limited to also reporting non-payment to the Rental Tenancies Authority (RTA) and or your property agent at its sole discretion and in doing this may affect your credit rating and or ability to seek rental properties in the future.

Indemnity

  • All losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 3; and
  • All legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by us in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).

Accidents, breakage, damage & theft

  • The Customer must inform us of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service.
  • To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to us within 24 hours of completion of the Service.
  • To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of us under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value in which are not limited to only the above named items.

Cancellation fees

  • The Customer must provide us with at least 3 working business days notice prior to the Service Time, if they wish to suspend, postpone or cancel the Service for any reason.
  • In the event that such notice has been given, we will endeavor to reschedule the Service if required.
  • In the event that the Customer does not provide 3 working business days notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee of 100% of total contract value for administrative costs and loss.

Non-appearance

  • If a Cleaner fails to attend the Premises (but sends an sms or email notification) within 12 hour of the Service Time and does not provide the requested Service, Bulls Eye Cleaning will provide the Customer
  • A reschedule of the Service to another time mutually agreed between the Customer and Bulls Eye Cleaning. If a reschedule time is not accepted by the Customer they will have their payment refunded minus our cancellation fee of $198.

Privacy policy

  • The Customer acknowledges that any information provided by the Customer may be used by us for the purpose of providing the Service. We agree not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law).
  • The Customer agrees to us communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service.
  • We will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, un-authorised access or disclosure, alteration or destruction.